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FAQ

Currently new items are being first posted on instagram at 2pm pst on weekdays. I do not take requests to find/ source items. I do not offer consigment. 

HOW TO PURCHASE

Items are available on Instagram first. To purchase an item send me a direct message with your email requesting an invoice when the item is posted, or send me your questions, extra photo request etc; I try to be explicit with the items descriptions on my posts to save us all time in asking/answering questions. Items might go fast, I will respond in order to those who have extra questions but whoever asks to receive an invoice first gets the item, regardless of the order of messages. When an item is sold I will mark the post/story with a Sold tag.

I allow returns so you can always request to be a back up if a sale falls through. If an item goes unsold for a number of days then and only then I will make it available on this website, on my IN STOCK menu tab above. I take paypal via invoice, and for a 3% discount I take ZELLE, wire transfer, etc 

LAYAWAY

I will accept layaway request on items that have been available (posted) for at least 24 hours or sooner on a case by case basis. Layaways are NOT transferrable to other items, meaning if you commit to buying an item I will not allow you to transfer any part of the payment towards a different item if you have a change of heart.

I am not picky about how you split your payments after your initial deposit, as long as the item is paid off within the time we agree on.

IMPORTANT: A 20% non refundable in case of cancellation down payment is required within 24hr. of invoice receipt. If you ask for cancellation of the layaway  and have made more than one  payment I will refund all but your down payment ( 20%). Absolutely no exceptions, no part of this down payment will be refunded to you, transferred to another item or offered as a discount on another item under any circumstances whatsoever so make sure you can follow through with a layaway commitment. 

Returns on layaway items will only be accepted if you can prove the item was misrepresented by me by means of a qualified GIA gemologist opinion.

RETURNS

I offer returns on single time payment items for any reason as follows:

Please contact me within 3 days of confirmed delivery if you would like to return your purchase for any reason, just ship back at your cost in the same condition as it was received. I will not accept returned items that have been tampered with or modified. 

For items paid with credit / debit card ( through paypal or any other payment processor)  there will be  a 3% re-stocking fee for domestic transactions and 4.4% for international transactions as these fees are not returned to merchants by payment processors,  with the exception that if a return is due to proven misrepresentation on my part in which rare case I will cover all fees. Sizing costs are non refundable under any circumstance. 

If you would like to avoid this possible return fee and also get a 3% off on any item I accept wire/bank transfer, zelle and other alternative methods of payment. 

HOW DO YOU SHIP?

I offer free  insured USPS shipping  on any item  within the USA. If you prefer FEDEX or UPS I can offer it at my cost. For international shipping please contact me for a quote. Usually between $39-$55 with UPS.

If you require specific shipping arrangements contact me and we can work together, otherwise I will choose the shipping method that I find most convenient. Customs fees vary per country, please be aware of your country's rules, as you are responsible for any duty/import payment.

CAN YOU SIZE MY RING?

Most rings can be sized unless it's an eternity band. I can size your ring for a nominal fee, sizing fees are non refundable. Please contact me to price the sizing of your ring by instagram DM, or email me at sincityfinds@outlook.com. Sizing costs are non refundable and it can take up to 4 more business days, I can invoice you separately for sizing after you have purchased a ring. 

DO YOUR ITEMS COME WITH APPRAISALS?

Unless stated in the listing I do not provide appraisals with my items unless  requested and for a nominal non refundable fee of $45, this appraisal will be done by a qualified GIA gemologist ( not by myself of anyone affiliated with SINCITYFINDS).  I invite you to get your own appraisal done by a certified appraiser and GIA gemologist on any piece you purchase from me, for your own insurance purposes and records.

Proper instruments and tools are used to meassure and test gemstones and metals. Grading of mounted stones is not an exact science and a grade or small percentage of difference is acceptable for mounted stones.

I know that there is nothing worse than to receive a misrepresented item I work hard to describe my pieces exactly as they are, my goal is to make sure you are happy, so I please contact me if you think if you have any concerns after you receive your piece. I have a diamond Grading tittle by GIA. 

 

ADITIONAL TERMS

By purchasing an item from my store you understand that it's a vintage/antique and has been worn and/or is not new, hence it may have normal wear including things such as light wear to gemstones ( most if not ALL antique diamonds/ gems have small blemishes and chips, unless the stone has been newly repolished) and shank thinning that may not be disclosed on my listing, other than major flaws I do not disclose normal wear and tear  on pieces.